Patient and physician perceptions of lung cancer care in a multidisciplinary clinic model

G. Linford, R. Egan, A. Coderre-Ball, N. Dalgarno, C. J.L. Stone, A. Robinson, D. Robinson, S. Wakeham, G. C. Digby

Abstract


Background:  Lung cancer (LC) is a complex disease requiring coordination of multiple healthcare professionals. A recently implemented LC Multidisciplinary Clinic (MDC) at Kingston Health Sciences Centre, an academic tertiary care hospital, improved timeliness of oncology assessment and treatment. This study describes patient, caregiver, and physician experiences in the MDC.

Methods:  We qualitatively studied patient, caregiver, and physician experiences in a traditional siloed care model and in the MDC model. We used purposive sampling to conduct semi-structured interviews with patients and caregivers who received care in either model, and physicians who worked in both models. Thematic design was used to analyze data through open coding in Atlas-ti.

Results: Six of the 72 identified patients from the traditional model, and 6 of the 40 identified patients from the MDC model, participated. Caregivers were encouraged to join patient interviews. Eight of nine physicians who provided care in both models were interviewed (2 respirologists, 2 medical oncologists, 4 radiation oncologists). Four themes emerged: communication and collaboration, efficiency, quality of care, and impact on patient outcomes. Patients in both models had positive impressions of their care. MDC patients frequently reported convenience and a positive impact of family presence at appointments. Physicians reported that the MDC improved communication and collegiality, clinic efficiency, patient outcomes and satisfaction, and consistency of information provided to patients. Physicians identified lack of clinic space as an area for improvement in the MDC. 

Conclusions:  This exploratory study informs our understanding of the effects of change in a multidisciplinary healthcare delivery model by directly studying those involved.


Keywords


quality of care; multidisciplinary model; process improvement; lung cancer; patient experience



DOI: http://dx.doi.org/10.3747/co.27.5499






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ISSN: 1198-0052 (Print) ISSN: 1718-7729 (Online)